Quality Assurance in Thumbay Dental Hospital: A Statistical Analysis of Patient Satisfaction Survey Data Using Control Charts    

Authors : 1. Pratyay Banerjee, Student, IIHMR University; 2. Dr. (Col) Mahender Kumar, Professor, IIHMR University

Publishing Date : 2025

DOI : https://doi.org/10.52458/9789349381018.2025.eb.grf.ch-07

ISBN : 978-93-49381-74-2

Pages : 36

Chapter id : IIHMR/GRF/EB/RAHM/2025/Ch-07

Abstract :

Keywords :

Cite : Banerjee, P., & Kumar, M. (2025). Quality Assurance in Thumbay Dental Hospital: A Statistical Analysis of Patient Satisfaction Survey Data Using Control Charts (1st ed., p. 36). Global Research Foundation. https://doi.org/10.52458/9789349381018.2025.eb.grf.ch-07

References :

1. Prijatmoko, D., MIS, E. A., & Eriyati, W. N. (2021). Level of Patient Satisfaction in Dental Hospital of Universitas Jember in December 2019-February 2020.
2. Lee, K., & McGreevey, C. (2002). Using control charts to assess performance measurement data. The Joint Commission journal on quality improvement, 28(2), 90-101.
3. GOTOWKA, T., & BAILIT, H. L. (1981). Quality assurance systems for hospital outpatient dental programs: background. Special Care in Dentistry, 1(5), 211-217.